Our Team

Dr. David K. Hayes David Hayes has over 40 years of experience in the field of hospitality management and education. Dr. Hayes initiated the hospitality management program at Texas Tech University. He has held faculty positions at Purdue University, Texas Tech University, and the University of Houston’s Conrad Hilton College of Hotel Administration as well as the position of Vice President of the American Hotel and Lodging Educational Institute (East Lansing MI). An accomplished business professional as well as educator, Dr. Hayes’ hospitality industry experience is varied and includes six years as the on-site managing owner of a full-service hotel and conference center in Lansing, Michigan. In 2006, Dr. David Hayes formed Panda Professionals Hospitality Management and Training, (www.pandapros.com) a training resources company that develops customized hospitality education-related solutions, which include computer simulations, print publications, training, and seminars. Dr. Hayes is a prolific author, having published over twenty textbooks, including versions translated into Chinese, Japanese, Italian, Portuguese, Croatian and Spanish. Some of his most recent publications include the following: Book Title Publisher (Date) Supervision in the Hospitality Industry (7th. ed.) National Restaurant Association (2027) Food and Beverage Cost Control (8th. ed.) John Wiley (2026) Hotel Operations Management (3rd. ed.) Pearson (2026) Marketing in Foodservice Operations John Wiley (2023) Management of Food and Beverage Operation (7th. ed.) National Restaurant Association (2022) Revenue Management for the Hospitality Industry (2nd. ed.) John Wiley (2021) In addition to his Ph.D., Dr. Hayes earned the hospitality industry certification of “Food Management Professional” (FMP) from the National Restaurant Association (NRA) where he served as lead author on the popular “ManageFirst program.” He also has earned the “Certified Hospitality Administrator” (CHA) designation from the American Hotel and Lodging Association. Dr. Hayes is an accomplished speaker and skilled researcher with multiple refereed publications in the prestigious “Cornell Quarterly.” In addition, his work while serving as Vice President of the Educational Institute of the American Hotel and Lodging Association included the development of a “dialog free” video training series (World Trainer) for use across language and cultural barriers utilized by hospitality firms and educational institutions worldwide. Dr. Hayes received his Bachelor of Science (BS), and Masters of Science (MS), degrees in Hospitality Management and his Ph.D. degree in Educational Administration from Purdue University, West Lafayette, Indiana.

Peggy A. Hayes was one of the original founders of Panda Professionals Hospitality Management and Training (PandaPros.) She is an accomplished author and graphic designer. As an author, she is co-author of Revenue Management for the Hospitality Industry, 2nd. edition published by John Wiley (2021). She also served as the development editor for the first edition of that text. Her 25+ years of hospitality industry experience includes serving as the Administrative Assistant to the Vice President of Sales and Marketing for the Educational Institute of the American Hotel and Lodging Association (ALHAEI). As well, she served as the Director of Facility Design and Operations for the Clarion Hotel and Conference Center in Lansing, Michigan. Her role with PandaPros consists of project management and all graphic design. Her graphic design work includes the conceptualization and creation of the covers for the following recently published textbooks: Project Publisher/ Date Supervision in the Hospitality Industry National Restaurant Association (2027) Hotel Operations Management (3rd. ed.) Pearson (2026) Food and Beverage Cost Control John Wiley (2026) Successful Management in Food Service Operations John Wiley (2024) Managing Employees in Food Service Operations John Wiley (2024) Cost Control in Foodservice Operations John Wiley (2024) Marketing in Foodservice Operations John Wiley (2023) Accounting and Financial Management in Foodservice Operations John Wiley (2023) Management of Food and Beverage Operations National Restaurant Association (2022) Revenue Management for the Hospitality Industry John Wiley (2021)  The image below illustrates her work on just one recent project: Of particular note in this project is her use of easily identifiable imagery selected to illustrate: • The impact on financial operating results of effective hotel management, as illustrated by the upward trending arrow and other financial results images located in the top quarter of the cover. • The vast magnitude of the industry, as illustrated by the skyline in the top half of the cover. • The importance of using advanced technology in the day-to-day operations of a hotel, as illustrated by the housekeeping supervisor using a tablet to confirm room status and quality in the lower half of the image. • The importance of recognizing the power of online consumer reviews in establishing and maintaining the reputation of a hotel, as illustrated by the customers’ reviews yielding a “Five Star” rating for this property located in lower left hand portion of the cover. In addition to her marketing-related work on text cover design, she is also responsible for the development of all text-related instructor support materials involving the Microsoft PowerPoint program. She attended Purdue University in West Lafayette, Indiana, where she also served as Administrative Assistant to the Head of the Restaurant, Hotel and Institutional Management (RHI) program.

Dr. Joshua D. Hayes is an author, educator and senior data scientist. As an author, he is co-author of Supervision in the Hospitality Industry, 7th. edition, published by the National Restaurant Association as well as Revenue Management for the Hospitality Industry, 2nd. edition published by John Wiley. Additional project work for John Wiley includes significant contributions on writing the learning assessment tools that accompany the culinary texts Professional Cooking 9th ed. and Professional Baking 7th ed. His work for Pearson-published projects include overall narrative and computational assessment review for Culinary Math and Hotel Operations Management 3rd ed. His hospitality industry-related work has been published nationally and internationally at hospitality.net and hotel-online.com. As an educator he has nearly a decade of experience in university-level classroom instruction serving as lead instructor of classes ranging in size from 10 to over 150 students. His lectures and presentations include teaching sessions at the University of California, Davis, and research presentations at Berkeley, Washington D.C., Montreal, and Oxford University. He is a specialist in designing and drafting learning assessment measures that focus on the accurate measurement of student learning outcomes to optimize initial comprehension and enhance long-term retention. As a senior data scientist, he has managed projects that have exceeded the expectations of the highest levels of intellectual rigor. Managed project results, including his own innovative research findings, have been presented at the California Senate, the American Sociological Association, the California Sociological Association, the Oxford Religious Studies Symposium, and the University of California Berkeley. He has extensive knowledge of quantitative methodology, statistical analysis, data management and study design. Combined with his teaching experience, his knowledge of research methods empowers him to assess and measure validity, test reliability, teaching outcomes, training objectives, and student retention as well as to ensure training programs meet their targeted objectives. He earned his Ph.D. from the University of California, Davis. He earned his Master’s (MA) degree from Stanford University and his Bachelor of Arts (BA) from Michigan State University.